Due to the nature of our business, stock availability can not be guaranteed. If your goods are in stock the order will be shipped in order to reach you within 5 working days. Payment is not taken from your credit card until stock has been checked and the order is ready for shipping.
Once you have placed an order with Freestyle Skate Store an e-mail will be sent to you confirming your order details It is important that you give us a valid e-mail address so you can receive this e-mail.
Unfortunately, given the nature of electronic commerce, it is not possible to cancel an order placed on the Web site. If you are unhappy with your goods once they arrived you are entitled to returns for goods for a refund or replacement. Please check the order confirmation screen carefully before completing your order.
We accept payments from Visa, Mastercard, Access, Switch, Solo, Delta and Visa Electron cards.
Orders that will be shipped to reach the customer within 5 working days. Orders received after 1pm will be processed on the next working day. If you want to track the status of your order please contact us on 01633 213129 Monday to Saturda 10.30am-5.30pm.
Please ensure that you include your order number or postcode when you return an item to us. We would suggest that you keep a note of your order number in case you need to contact us regarding your return.
Non-faulty items must be sent back in their original unused condition within 14 days of the invoice date. Once received, we will offer an exchange or a full refund if required. Custom setups cannot be returned. You will be required to pay postage when returning your exchange items to us. You can also return non-faulty goods to our shop for an exchange only – please bring your invoice/receipt with you.
Faulty items are dealt with individually. Goods are guaranteed against manufacturing defects and all will have to be inspected by us and some by the manufacturer before we can accept them as faulty. Please return your goods to us - once we are satisfied the goods are faulty we will offer a FREE repair, replacement, exchange or refund.
Skateboard setups are custom made to the customer’s order and therefore cannot be returned. In addition, snapped or cracked boards usually occur when your foot is in the wrong position when landing a trick or grab. Unfortunately, if this happens, Freestyle Skate Store can not replace your broken board or a board with pressure cracks.
